SIL Helps client deal with payroll crisis during COVID-19 lockdown

SIL Helps client deal with payroll crisis during COVID-19 lockdown

In the blink of an eye, COVID-19 has caused major disruptions for businesses all over the country and across all sectors.  In times of crisis, and more than ever, the way in which businesses support their customers is crucial in building trust and loyalty.

In the case of SIL, when our clients operate in a situation of uncertainty and instability, it was more than essential for us to meet our clients’ new needs with empathy, care and concern.

In this context, we are pleased to share with you our experience with helping one of our clients to overcome a payroll crisis during the COVID-19 lockdown.

Back in 2015, this customer purchased the TaMIS HR Solution, a SIL-developed solution which offers HR and payroll functionalities.

During the national COVID-19 lockdown, the customer encountered a major business problematic; the server where TaMIS HR was running experienced issues and crashed a few days before pay date, preventing them from processing payroll for their 600+ employees.  The customer also had difficulty reaching out to their hardware provider during the lockdown period.

Faced with this crisis situation, the customer reached out to SIL to find out how we could help them out of this unforeseen difficulty. SIL had several technical solutions up its sleeves, however, time appeared to be problematic in terms of the technical implementation of the latter. Time was short, and SIL had to ensure to tailor its response to the client’s situation and major need: to pay their employees on time.

Having assessed the client’s case and its available internal resources, SIL offered a two-step approach to the customer.  First address the immediate need of the customer for payroll by processing the customer’s employees’ payroll though SIL’s proven Outsourced Payroll Service. Second, provide the customer with a long term solution to its hardware problem by migrating the TaMIS application to TaMIS HR Cloud.

To ensure that the necessary was done for payroll within the tight deadline, the SIL Team, who was also working remotely, worked round the clock to process the client’s payroll and ensure that no employees would be financially impacted. The endeavour was a major success; payroll was delivered on schedule and all of the customer’s employees received their salaries without any delays, safely and confidentially.

After the lockdown was lifted, SIL proceeded with the second part of the solution to move the customer to the TaMIS HR Cloud, and is currently actively accompanying the customer in its journey to digital transformation.

TaMIS HR Cloud is a low-investment, fully tailored cloud-based HR solution using the proven TaMIS HR software.  TaMIS HR Cloud provides Work-From-Anywhere capabilities to Management and HR personnel on a 24×7 basis.  Employees also benefit from Self-Service functionalities for their e-payslip and leave applications.

This experience came with useful key learnings for SIL.

We have learned that in order to remain competitive, it is crucial for businesses to tailor their response to the different circumstances and situations in which customers find themselves. In our case, helping our clients navigate through the fast-changing post-COVID19 business landscape has enabled us not only to stay abreast of changing client demands, but consider the development of new and innovative products and services, in order to remain competitive in the long-run.

“Times of crises do come with a great deal of disruption, but also bring out opportunities to innovate and evolve.”

SIL is the leading eGovernment and enterprise IT solutions provider in Mauritius and the African region with 250+ projects in ERP, HCM, DMS, Security, Data Centre and Managed Services projects delivered to date. To learn more, contact us on [email protected] or give us a call on +230 2078000.